This documentation supports the 23.3 version of BMC Helix Change Management.To view an earlier version, select the version from the Product version menu.

Troubleshooting issues with Authoring for groups

Issue symptom

For a change request, on the Authoring for Groups tab, when you select Company, the company menu does not load for a long time.

Issue Scope

On the Authoring for Groups tab, click Update and try to select a value from Company. 

Workaround

  1. Open the devstudio application.
  2. Expand All Objects, double click Active Links.
  3. Expand Filtering Options.
  4. In Display items, enter CHG:CTE:SetAuthorMenu_100 to search for the existing active link.
    filtering options.png
  5. Double-click CHG:CTE:SetAuthorMenu_100.
  6. On the CHG:CTE:SetAuthorMenu_100 tab, expand If Actions (3) > Change Field - Company | Menu.
    company menu.png
  7. In the Menu field, enter CTM:SGP:SupportCompany.
  8. If the confirmation window appears, click OK. 
  9. Save the changes. 




 

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