Managing tasks

You create tasks to break the complex change requests into smaller manageable work items. You can create, track, and assign tasks for each stage of a change request.

Related topics

Managing-change

Managing-releases

Using-reports-flashboards-and-dashboards

Tasks

Creating and modifying tasks
Creating templates for Task Management
Managing Configuration Change Management tasks
Tracking the time and effort for tasks
Viewing job details of an automatic task

Common consoles

The following topics related to accessing and navigating the consoles are in the BMC Helix ITSM online documentation:

Managing your work by using Ticket Console

Searching for records in the application consoles

Managing and tracking work assignments

Common tasks

Creating and updating records by using email
Defining and sending reminders
Managing the cost of change

The following topics are in the BMC Helix ITSM online documentation:

Setting up the IT Home page

Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter

Viewing CI and service relationships in the Service Context

Broadcasting messages

Tracking work history with Work Info logs

Managing tasks

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