This documentation supports the 22.1 version of BMC Helix ITSM: Change Management.To view an earlier version, select the version from the Product version menu.

Release Management KPI flashboards


The following table describes the Release Management key performance indicators (KPIs):

KPI title

Description of graph content

Frequency of data collection

Successful Releases

This graph displays the number of closed releases with the Status Reason field set to Successful, compared to the total number of closed releases.

Monthly

Backlog of Releases

This graph displays the number of releases that do not yet have their Status field set to Completed.

Daily


Release Management KPI flashboard variables

KPI flashboards use variables to fetch the data that is used to create the flashboard graphs for the selected company. In most cases, you can control what data appears in the graph by choosing to hide or display one or more of the active variables. For more information about how to hide or display variables, see Viewing KPI and ROI indicators in flashboards .

The following table lists the Release Management KPI graph types, the active variable names, and the meaning of the information provided. This information will help you to understand the effects of choosing to hide or display a specific variable.

Graph type

Variable name

Data displayed by the variable

Successful Releases

Historical

 

RMS:RMS:SuccessfulReleaseHistory

Releases that were closed successfully for the last year (if the data exists) for the selected company.

RMS:RMS:SuccessfulReleaseHistoryC0

Releases that were closed unsuccessfully for the last year (if the data exists) for the selected company.

Real time

 

RMS:RMS:SuccessfulReleases

Releases that were closed successfully for the month (if the data exists) for the selected company.

RMS:RMS:SuccessfulReleases_C0

Releases that were closed unsuccessfully for the month (if the data exists) for the selected company.

Backlog of Releases

Historical

RMS:RMS:BacklogofReleasesHistory

Completed release requests for the last year (if the data exists) for the selected company.

Real time

RMS:RMS:BacklogofReleases

Completed release requests as of date (if the data exists) for the selected company.

 

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