Managing the relationship between change requests and incidents

You can perform certain tasks when working with incidents related to change requests. Make sure that you have installed Incident Management.

To define an incident related to a change request

1. On the Relationships tab of the Change form, select the entry for which you want to define an incident.
2. In the Request Type field, select Incident, and then click Create.
3. On the Incident form, define the incident.
   For more information, see Registering incident requests .
4. Save the incident and the change request.
5. Refresh the Related Items table to view the incident.

To relate an incident to a change request

1. On the Relationships tab of the Change form, select the entry that you want to relate to a change request.
   
   
   
   
2. In the Request Type field, select Incident, and then click Search.
3. From the search results, select the incident to relate to the change request.
   
   
   
   
4. Select a Relationship Type option that specifies how to relate the incident to the change request, and then click Relate.

To unrelate an incident from a change request

1. On the Relationships tab of the Change form, select the entry to relate or unrelate a change request.
2. In the Show Related field, select Incident.
   
   
   
   
3. Select the incident to relate or unrelate, and then click Remove.
4. Save the change request.