This documentation supports the 25.1 version of BMC Helix ITSM Asset Management.To view an earlier version, select the version from the Product version menu.

Creating master contracts


A master contract is an overarching contract with a company for which you have additional related contracts. The related contracts can include software licenses, support contracts, and any other type of contract. Only a user with the Contract Admin permission can create contracts. A user with the Contract User permission can modify contracts.

In the Mid Tier  interface, a user with the Contract Admin permission can use the Financials tab to manage costs and payments that are directly tied to the master contract. If a user with the Contract User permission belongs to a support group that manages the contract, this user can also manage costs and payments from the Financials tab.

To create a master contract

  1. In Mid Tier, in Contract Management Console, from the Create list, select Master Contract.
    The Master Contract form has two main areas. In one area, you specify the standard contract information. In the other area, you specify the general information, related contracts, payment information, and so on.
  2. Specify the following information:

    Important

    The time stamps on the Contract Audit trail and the notification time that you set in the Expiration Date and Notification Date fields might differ. This issue occurs because the time that you set is the local time, while the notifications are sent according to the escalations that are configured on the AR System server.

  3. To add related contracts, perform the following steps in the Master Contract form:
    1. Save the master contract.
    2. Click the Related Contracts tab.
    3. In the Create New Contracts area, select the contract type, and click Create.
    4. Complete the contract form, as described in Creating-non-software-license-contracts or in Creating-a-software-license-contract.
      When you save the related contract, it is automatically related to the master contract.

 

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