Searching for assets

BMC Helix ITSM: Asset Management has a search function available that you can optimize for your environment. On mobile clients, the search function discussed in this topic is available from the main menu. The search function is available by clicking the magnifying glass to the left of the profile icon.

Before you begin

Full text search must be enabled and configured to use the search feature in BMC Helix ITSM: Asset Management.

Search overview

BMC Helix ITSM: Asset Management provides various search options:

Search option	Description
Global search	Search for all assets
IS Asset console	Search for assets from the console text box.
Ticket console	Filter tickets listed in the ticket console
Resource/Activity search	Search for resources or activities from within a ticket
Smart recorder search	Displays results by typing entries using @!. For more information about how BMC Helix ITSM displays possible values when using Smart Recorder, see Smart Recorder overview.

On the incident profile, when you type text to search for the affected asset, the system searches for the keyword after you enter the third character and if there is a delay of .5 seconds or more between the current and the next character, it starts searching for the string with the current character. For example, you enter Appl and you pause typing, there is a delay of .5 or more seconds. Now the system searches for the keyword Appl. Now you continue to type and enter ication with a delay less than .5 seconds in each character you type, now the system searches for the entire keyword Application. Because multiple intermediate search criteria (backend calls) are not sent, the system is not busy, and this improves the performance when you search for affected assets.

Global search

BMC Helix ITSM: Asset Management uses database search to search for assets. For assets search the following fields are matched for the entered search text.

Important

The Global Search in Smart IT searches for the DWPC requests according to the value in the default submitted date filter in days (0 or blank to disable) field. For example, if the value in the default submitted date filter in days (0 or blank to disable) field is 60, the Global search searches for DWPC requests that are created before 60 days.

For global asset search

Field name	Field ID
CI Name	200000020
Serial Number	200000001
Product Name	240001002
Tag Number*	260100004
CI ID*	210000000

Tag Number and CI ID are only included in search if an administrator configured the isExclude_TAG_and_CI_ID flag to false.

Asset console search

The BMC Helix ITSM: Asset Management search function scans your BMC Helix ITSM for records that contain a match for the word or phrase that you type in the Search field at the top of the window. You can also augment your search by including special characters and Boolean expressions. The search results include only information that you have permission to access.

The Search function searches for matches to your query across asset record types.

To use special characters and Boolean expressions in search

You can include special characters and Boolean expressions in your search, as explained in the following tables.

Special characters and their results

Special character	Results	Example search string	Example results
" (double-quotation marks)	Performs a phrase search on the terms enclosed in the double-quotation marks.	"firewall blocked"	firewall blocked her access firewall blocking my access
, (comma)	Finds requests that contain any of the specified words separated by a comma	firewall, blocking "firewall, blocking"	firewall blocks access firewall will block access firewall is not working try blocking his access

Boolean operators and their results

To use boolean operators, you must enter them in uppercase characters; otherwise, they are treated as search strings. AND, OR, and NOT operators apply only when searching you are for Tickets and Knowledge articles.

Instructions for classic interfaces

View instructions for Mid Tier

To perform an advanced CI search

In the navigation pane of Asset Management Console, select Functions > Manage CIs.
In the Select a CI Type dialog box, click Advanced Search.
In the Select CI type area, select the appropriate subclass, and then select the required CI type from the list.
For example, if you want to search for a LAN endpoint, expand the Access Point menu item, and select LAN Endpoint.
Click Search to find all the items that match the selected CI type, or you can narrow the search by providing more specific search criteria.
Best practice
Broad searches can take a long time. They can also create performance issues for your system. We recommend that you provide specific search criteria.
(Optional) In the Search Criteria for ciType area, provide the search criteria and click Search.
In the CI Search Results area, select the required CI and perform the following steps:
- Click View to view the details of the CI.
- Click Explore CI to view the details of the CI in CMDB Explorer. For more information, see Upgrading and migrating Atrium Integrator jobs.
- Click CI Report to view a high-level report of the CI.

To create a graph query to search for a CI

To create a graph query to search for a CI, you must first go to Asset Management console and select Functions > Advanced CI Search and then perform the following steps in the CMDB Dashboard:

Creating a graph query to search for a CI