This documentation supports the 25.1 version of BMC Helix ITSM Asset Management.To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM: Asset Management overview

 helps you manage assets, contracts, costs, software licenses, and outage indicators of your company. It helps reduce the total cost of ownership of items represented by your assets and increases return on investment. As an asset management user, you can perform the following actions:  

  • Procure assets 
  • Create and update the asset and CI attributes
  • Manage contracts
  • Monitor asset usage 
  • Maintain purchase costs and chargebacks

CI is any component that needs to be managed to deliver an IT service.

Asset is a financially valuable component that can contribute to the delivery of an IT product or service.

Related topics

Key concepts

Getting started with Asset Management

User goals and features

Getting started


 provides the following benefits:

  • Optimal management of service assets from initial procurement to retirement
  • Timely supplier order fulfillment
  • Increased compliance with regulations and standards
  • Mobile-optimized features for scanning and receiving assets

The following image illustrates Asset Console:

Asset console 233.jpg

Product roles

The following figure shows the several roles involved in :

image-2023-7-19_15-2-3.png

For more details on roles, see:

Product features

  helps you purchase, track, and monitor the IT assets of your company.

The following figure shows the key features of :

image-2023-7-19_15-58-32.png

To get started, see the following topics:


Product documentation

The    documentation helps new and experienced users implement or use this product. Based on your role, the following sections of the documentation are recommended:

product documentation.png

Find the documentation related to your goal:

User goal

Where to find information

Working with assets

Getting started with assets

Manage configuration items

Manage purchase requisitions

Working with contracts

Working with licenses


Learn more

Asset Management concept

Asset Management processes


 

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