23.3 enhancements and patches
BMC applies upgrades as described in theBMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
(On-premises only) Downloading and installing the patch
Downloading from EPD | See Downloading the installation files in BMC Helix Service Management Deployment documentation. |
|---|---|
Patch installation | See Upgrading BMC Helix IT Service Management to 23.3.04 in BMC Helix Service Management Deployment documentation. |
23.3.04
Eliminate redundant efforts in asset assignment using automation
Leverage asset automation to automatically relate People records, location and contracts with any newly reconciled asset. After you create an automation, it runs on multiple assets in your environment simultaneously, reducing the manual efforts of asset assignment. To learn more, see Automating tasks by using Asset automation.
Search for multiple CIs with a comma-separated list
As a ticket assignee, you can search for multiple configuration items(CI) in asset tickets simultaneously by entering comma-separated CI names. This feature helps you save your time and focus more on other critical issues.
For more details, see Relating assets.
23.3.02
(Controlled availability customers only) Eliminate redundant efforts in asset assignment using automation
Leverage asset automation to automatically relate People records with any newly reconciled asset. After you create an automation, it runs on multiple assets in your environment simultaneously, reducing the manual efforts of asset assignment. To learn more, see Automating-tasks-by-using-Asset-automation.
23.3.01
End-of-product-support information
Starting from 23.3.01 version, in the Asset console, you can view the following end-of-support dates:
End of Extended Support (EOES)
End of Life (EOL)
End of Security Support (EOSS)
End of Support (EOS)
You can add these fields as visible columns and filter by these dates in the Asset console. This helps you to manage the lifecycle of the assets easily by using the Asset console. For more information about Asset console, see Accessing and navigating the Asset console.
Department information displayed for filter suggestions
In BMC Helix Innovation Studio based Asset console, when you start typing in filters, a list of suggestions are shown. These suggestions for Named List filters include department information displayed below, along with the email IDs to help distinguish filter suggestions with same values.
For more information, see Accessing and navigating the Asset console.
What else changed in this release
Update | Product behavior in versions earlier than 23.3.01 | Product behavior in version 23.3.01 |
|---|---|---|
Searching in BMC Helix Innovation Studio based Asset console. | Searchable option is enabled for a few Named List filters. | All the Named List filters are configured with either Contains (Anywhere), or Starts with (Leading) search. Also, the Searchable option is enabled for all the contextual fields of Named List Filters to help expand the search capability. |
Unavailability Class for outages | In Change Calendar, outage shows the Unavailability Class value as Incident and there is no option to select value as Change. | You can now select Change or Incident from the Unavailability Class list for outages to indicate the origin of unavailability request. |
23.3.00
BMC Helix ITSM: Asset Management enhancements
Create a new asset by copying an existing asset
When you create a new asset, instead of filling up all the details for the asset, you can copy the details from an existing asset by the click of a button. It greatly saves time and effort required for such repetitive tasks and increases efficiency. To learn more, see Creating-and-updating-assets.
Share your custom view presets with other users in Asset console
Share the custom view presets you created in Asset console with multiple users so that they can use these view presets without having to re-create them. Sharing the custom views presets helps improve efficiency and consistency.
For example, as an asset manager, you can create a custom view preset to view all Down computers and share this custom view preset with your team, so that they can use the same view preset for tracking the assets.
For more information, see To share a custom view preset.
Perform bulk actions by using the Asset console
Select multiple assets and perform the following actions in bulk to save your time:
- Relate people - Relate multiple assets to a person, support group, or organization along with their relationship role.
- Update asset - Update out-of-the-box and custom attributes for assets belonging to different classes.
You can also update class specific attributes for Computer System, Application, and Processor, when you select only the assets belonging to a same asset class.
For more information, see Performing-bulk-updates.
What else changed in this release
The following table lists the changes in the product behavior in version 23.3.00:
Update | Product behavior in versions earlier than 23.3.00 | Product behavior in version 23.3.00 |
|---|---|---|
New configuration parameter arsystem.pwa_enable_copyasset | This configuration parameter is not present. | This configuration parameter is used to allow asset administrator and users to create a new asset by copying an existing asset. For more information about setting the CCS parameter, see Setting configuration parameters |
New configuration parameter enableAssetCreator | This configuration parameter is not present. | This configuration parameter is used to allow an asset user with the asset creator functional role to create a new asset. For more information about setting the CCS parameter, see Setting configuration parameters |