Troubleshooting  Atrium Integrator data exchange migration issues

Use the following information to resolve any data migration issues in Atrium Integrator:

To troubleshoot issues running a migrated job

If you are unable to run a migrated job in Atrium Integrator, perform the following steps to verify that the data exchange settings and parameters were successfully migrated:

• In Atrium Integrator console:
  1. Open Manage Data Stores.
  2. Open the Source data store and Target data store connections for the migrated job. 
  3. If the Database Host Name field displays the fully qualified domain name, change the value to the server name.
• In a browser:
  1. Open the UDM:RAppPassword form.
  2. Search for the Remedy AR System server that is specified for the target data store connection. 
  3. Confirm that the password for the Remedy Application Service user is specified in the RApp Password field.
• In Atrium Integrator Spoon:
  1. Open the CMDBOutput step for the transformation.
  2. Confirm that the key mapping and data mappings have been accurately migrated.
     In case of any errors in the migration, you must manually edit the data mappings.

To troubleshoot an error when creating CI Mapping in certain fields

If you are trying to create Configuration Items (CIs) by using Atrium Integrator where Region, Site Group, and Site fields are mapped with different field types other than String type, the following error is displayed:

1. In the Atrium Integrator console, use the actual values of Region, Site Group, and Site.
   Region, Site Group, and Site are menu fields and the actual value must be used. 
2. Use the Add Constant step in Atrium Integrator Spoon to map the constant value. 
3. Use the DB Lookup step to fetch the data from the reference table.

For additional information, see KA343272