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Service Management
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BMC CMDB
BMC CMDB 20.02
Troubleshooting

This documentation supports the 20.02 version of BMC CMDB.To view an earlier version, select the version from the Product version menu.

Troubleshooting

Export

Choose the export format from the list below:

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Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

Consult the following topics for information about troubleshooting the BMC CMDB product and components, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

Support-information
Popular knowledge articles for BMC CMDB

Troubleshooting installation and upgrade

Troubleshooting BMC CMDB installation and upgrade issues in Remedy Deployment online documentation.

Known issues

Known-and-corrected-issues

Troubleshooting core CMDB components

CMDB Archive Manager issues
CMDB Impact Simulator issues
Federation issues
Reconciliation issues
Troubleshooting Atrium Integrator issues
Troubleshooting CMDB Explorer related issues

Error messages

Error messages
Issues and error messages in CMDB Portal and solutions
Troubleshooting reconciliation based on error messages

Troubleshooting CMDB plug-in issues

Troubleshooting CMDB plug-in issues

Diagnostics and logs

Troubleshooting CMDB reconciliation issues by collecting diagnostics

Troubleshooting data model issues

Cleaning up CMDB data by using the CI and Relationship Correction Tool option
Denormalization or CDM flattening stops when processing large amount of data
Troubleshooting a failed data model change
Troubleshooting issues when using the CDMChecker tool
Verifying your data model

Troubleshooting data issues

Evaluating CMDB distribution by using database queries
Investigating CMDB data issues
Investigating issues with duplicate data in CMDB
Modifying reconciliation identification rules to avoid duplicates
Removing duplicate computer systems from the CMDB
Using CMDB Data Analyzer to investigate CMDB data issues

Troubleshooting other CMDB issues

Auditing issues
Troubleshooting Business service CIs availability in the Service Catalog
Troubleshooting CMDB user interface issues
Troubleshooting data decompression issue in cmdbdriver
Troubleshooting data load and performance issue
Troubleshooting the SCCM Adapter

Troubleshooting web services and REST API issues

Integrating your services with external products by using the CMDB web services API
Troubleshooting the REST API
Using BMC CMDB functions in an external application with the REST API

Tags: troubleshooting issues

Last modified by Oleksandra Bunchuk on 2025/04/27 15:28

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