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Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Support information

This topic contains information about how to contact Customer Support, and the support status for this and other releases.

Related topics

Release notes and notices

Contacting BMC Support

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Support status

To view the support status for this release, see the BMC Helix Business Workflows Product Support page.

Subscriber services

For information about BMC Helix subscriber services and policies, such as disaster recovery or filing change requests, see BMC Helix Subscriber Information.



 

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BMC Helix for Workplace Service Management 25.2