Use cases
Use case | Business value | User | Products used |
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Automate the uploading of attachments to an external system by using the pull or push mechanism. |
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Leverage the Approval library from BMC Helix Innovation Suite and automate the approval process for cases in BMC Helix Business Workflows. |
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Enable employees from BMC Helix Digital Workplace Advanced to create cases in BMC Helix Business Workflows, approve them when required, and track them to closure. |
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Identify users’ sensitive information as confidential data and grant restricted access to the confidential data. |
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Enable case agents to use BMC Live Chat in BMC Helix Business Workflows to assist users to resolve their requests. |
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Use BMC Helix Knowledge Management by ComAround as a knowledge base for BMC Helix Business Workflows. |
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