Use cases
This section introduces the detailed end-to-end use cases that describe how a user achieves business value with BMC Helix Business Workflows.
Use case | Business value | User | Products used |
|---|---|---|---|
Enable case business analysts to configure automatic assignment of cases to a relevant support group based on the case details. |
| BMC Helix Business Workflows | |
Leverage the Approval library from BMC Helix Innovation Suite and automate the approval process for cases in BMC Helix Business Workflows. |
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Enable case business analysts to add fields in the field library to store additional information related to a case or task. |
| BMC Helix Business Workflows | |
Implement customized notifications for cases. |
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Implement customized notifications for different records like tasks, knowledge articles, and so on. |
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Enable employees from BMC Helix Digital Workplace Advanced to create cases in BMC Helix Business Workflows, approve them when required, and track them to closure. |
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Identify users’ sensitive information as confidential data and grant restricted access to the confidential data. |
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Enable employees to create cases in BMC Helix Business Workflows to update Workday person data by using Jitterbit. |
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Enable case agents to use BMC Live Chat in BMC Helix Business Workflows to assist users to resolve their requests. |
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Enable case approvals based on qualifications |
| BMC Helix Business Workflows |
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