Docs.bmc.com will undergo a brief maintenance outage 27 March 2025. The site will be unavailable for ten minutes starting at 6:30 AM CDT/5 PM IST.


  Unsupported content All versions of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Configuring after installation

Perform the following tasks after the system components are installed:

Topic

Additional information

Perform this task for all deployment use cases. It includes the following procedures:

  • Import the company users into BMC Remedy Smart Reporting
  • Import HR Case Management reports
  • Configure the BMC Remedy Mid Tier
  • Verify successful integration with BMC Remedy Smart Reporting
  • Enable cross-launch functionality
  • Modify the date format property

(Optional) Perform this task to synchronize users immediately, but only after you configure BMC Remedy Smart Reporting.

Perform this task for all deployment use cases. It explains how to change the default request management behavior in BMC MyIT console.

Perform this task for a deployment with Remedy IT Service Management on separate AR System servers. It descibes how to configure DSO on both BMC Remedy AR System Servers.

Perform this task for any deployment use cases, except simple deployment. It describes how to synchronize users between BMC IT Service Management and BMC HR Case Management. 

(Optional) Perform this task for any deployment use case to integrate BMC Remedy Sign Sign-On with your system.

Perform this task to verify that you have installed and configured the system correctly.