Space bannerThis documentation supports the 23.3 version of  Live Chat, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Modifying labels and messages

As an administrator, you can modify messages and other text strings in the Self Service Portal. You can modify both the English text and the localized text.

The following video demonstrates how to customize labels, buttons, and messages for Self Service Portal of Live Chat:

icon-play.png https://youtu.be/Zb4eb0W7xdY

Related topics

Configuring-the-Self-Service-Portal

Self-Service-Portal-Configuration-overview

To modify labels and messages

  1. From the Live Chat Administration Console, select Self Service Portal >  Configuration.
  2. Select the Interfaces locale where locale is the locale, such as English or French and click Modify.
  3. To make sure that your changes are preserved in future upgrades, click Create Overlay.
  4. Modify the XML code as needed. The XML for the Self Service Portal is within the <new-ui> </new-ui> tags.
  5. Click Save to make your changes.
  6. To refresh setting changes without restarting Apache Tomcat, click Refresh Servlets.
  7. Open the Self Service Portal to review your changes.

Configurable text strings in the Self Service Portal

The following system messages are configurable in the Self Service Portal:

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