This documentation supports the 21.3 and consecutive patch versions of Live Chat.To view an earlier version, select the version from the Product version menu.

Setting up notifications and alerts

Administrators can set up notifications and alerts for agents and users. These notifications could be about live agent requests, initiation of chat sessions, or service messages and warning for the users. The notifications and alerts can be received on mail, IM, or chats. 

The following topics are included:



 

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