Phased rollout This documentation supports the 21.05 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select 21.02 from the Product version menu.

Virtual Chat diagnostics

Diagnostics information has been added to different components of BMC Virtual Chat to help with checking for overall health and performance as well as debugging issues that may arise.

These diagnostics primarily focus on the ESChat and CNS servlets.  The returned information is real-time and in an XML format, which you can access via a URL.

 

 

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