Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Virtual Chat diagnostics

Diagnostics information has been added to different components of BMC Virtual Chat to help with checking for overall health and performance as well as debugging issues that may arise.

These diagnostics primarily focus on the ESChat and CNS servlets.  The returned information is real-time and in an XML format, which you can access via a URL.

 

 

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