Planning
This section guides you through planning the deployment of the Live Chat product. Complete this section before you install or upgrade Live Chat.
Task | Action | Reference |
|---|---|---|
1 | Review the system requirements for Live Chat. | |
2 | Certain features from BMC Virtual Chat version 9.1.02 are disabled in Live Chat version 20.02 and cannot be reverted or enabled as earlier. To avoid errors, review the enhancements and deprecated features. | |
3 | Review the known and corrected issues in this release. | |
4 | Review the roles and permissions required to leverage the features in Live Chat. | |
5 | You can download the deployment package from the BMC Electronic Product Distribution page. See this topic for instructions on how to download, deploy, or rollback this package. |
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