Getting started
Live Chat provides a self-service portal for end users to communicate with support agents. Agents can join chat sessions through Smart IT or BMC Helix Business Workflows. Administrators can customize Live Chat to align with their organization's business needs.
End users can start a chat session by logging into the Self-Service Portal in Live Chat or connecting with support agents through BMC Virtual Chat.
Information in the following sections introduces you to the product features and helps you to get started with Live Chat.
Getting started for new users
Getting started for live agents
- User-goals-and-features
- Interacting-with-chat-users
- Interacting with users on Live Chat in Smart IT documentation.
- Assisting users by using Live Chat in BMC Helix Business Workflows documentation.
Getting started for administrators
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