Branding Live Chat for your company

As an administrator, you can change the branding of Self Service Portal in Live Chat (for end users) and the agent console in Smart IT and BMC Helix Business Workflows (for agents). 

If you use BMC Helix Virtual Agent as the entry-point for the end users, see Branding BMC Helix Virtual Agent for your company.

Attributes that you can modify

You can change the branding of Self Service Portal, and the agent console. The following table describes the component and the attributes that you can modify: 

Component

Attribute

Reference

Self Service Portal

Company logo

Virtual agent avatar

Agent Avatar

Agent console in Smart IT or BMC Helix Business Workflows

Image that is displayed in an empty agent console

Notifying application name displayed in the browser notifications received by agents for incoming chats or messages

Notification icon in the browser notifications

Company logo




Related topics

Accessing-and-navigating-Self-Service-Portal

Accessing-and-navigating-the-agent-console

 

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