Setting your availability for chat sessions
As an agent, you can set your status to unavailable, and also select the reason for your status. For example, if you have to take a lunch break, you can set your status to Lunch. By setting your status, you can make sure that other agents know that you are not available to work on new chats.
The default status when you log in is Available. Irrespective of the status that you had before logging off, your status changes to Unavailable when you log off. Also, you can change your status as many times as you need while working.
Out-of-the-box status reasons
The following table lists the out-of-the-box statuses and reasons that you can use:
Status | Status reason |
|---|---|
Available | Login (Not visible) |
Available | Ready / In Chat (Default) |
Unavailable | Follow Up |
Unavailable | Lunch / Break |
Unavailable | Meeting Time |
Unavailable | Project Time |
Unavailable | Remote Desktop |
Unavailable | Training |
Unavailable | Wrap Up |
Unavailable | Not Specified (Default, not visible) |
Unavailable | Logout (Not visible) |
To set your availability for chat sessions
The following video shows how to set your availability and select the status reason: