Example of prompts to find people and manage on-call coverage
BMC HelixGPT integrates with xMatters to help you identify the right people. It lets you confirm availability and view on-call coverage directly within Microsoft Teams.
Use natural language to engage the appropriate teams faster. Reduce time spent searching for contacts. Improve incident response efficiency without leaving your Microsoft Teams chat conversation.
Find people and check availability
| Prompt | Example |
|---|---|
| Is <User> available on <day><time?> | Is Krishna Bhosale available on Monday between 9 A.M. to 5 P.M.? |
Identify who is on-call
| Prompt | Example |
|---|---|
Who is on call for <support> on <day>? | Who is on call for AU support on Monday? |
View on-call schedules
| Prompt | Example |
|---|---|
Show <Person> schedule for <time> | Show Krishan Bhosale's schedule for next week.
|
Check group membership and future coverage
| Prompt | Example |
|---|---|
Is <person> a member of <specific group>? | Is Krishan Bhosale is a member of Wintel Disruption Group?
|
Related topics
Integrating BMC Helix ITSM and BMC Helix AIOps with Microsoft Teams for incident collaboration
Integrating BMC Helix AIOps with Microsoft Teams for ServiceNow incident collaboration