Managing and Governing AI workforce by using Agent Outcomes
Agent Outcomes help platform owners, service leaders, and business stakeholders understand and quantify the operational and financial impact of BMC HelixGPT AI agents deployed in their environment.
The unified dashboard brings together agent performance, cost, and value metrics, enabling teams to assess BMC HelixGPT adoption using measurable, traceable data instead of estimates.
Agent Outcomes addresses the need for administrators and decision-makers to quantify the digital workforce capacity created by AI agents, identify which agents deliver the most value, evaluate operating costs, and track performance against strategic and operational goals. The feature provides calculated KPIs such as Additional Digital Capacity and Digital FTE Gained, aligned with configurable benchmarks and targets.
The Agent Outcomes displays details for the prebuilt AI agents that are configured in it. You cannot view the details for agents that are customized or not preconfigured.
Business and Operational Advantages
By consolidating performance, cost, and value metrics in a single view, Agent Outcomes provides the following advantages for different audiences:
| Persona | Value |
|---|---|
| Organizations | Support data-driven investment decisions by evaluating BMC HelixGPT impact against defined goals and benchmarks. |
| Service owners and business leaders | Understand how AI agents contribute to digital workforce capacity and measurable business outcomes. |
| Platform owners and administrators | Gain visibility into agent performance and operating costs to support optimization and ongoing tuning. |
These insights help ensure that BMC HelixGPT AI agents are delivering measurable value and remain aligned with organizational priorities.
The following image shows the Agent Outcomes with sample data:
Before you begin
- To access the Agent Outcomes, make sure that BMC Helix Innovation Suite is deployed in your environment.
- You must have the user login permissions for the BMC Helix Innovation Suite.
To view the Agent Outcomes
- Log in to BMC Helix Portal.
- Click the Agent Outcomes tile.
- Select a Date Range and the Agent for which you want to see the data.
By default, the data for the last 1 year is displayed.
Agent Outcomes filters
You can look for specific information on the dashboard by using the following filters:
| Filter | Description |
|---|---|
| Agent | Filter the data for a specific Agent. |
| Time range | Filter by the time range, such as Last 1 hour, Last 30 days, or Last 1 year. |
Panels in the Agent Outcomes
The following table describes the Agent Outcomes panels:
| Panels | Description | Example |
|---|---|---|
| Additional Digital Capacity | Displays the additional workforce capacity created by BMC HelixGPT AI agents. It helps quantify the business value delivered through automation. |  |
Digital FTE Gained | Displays the equivalent number of full‑time employees created from the total hours saved by AI agents. FTE Margin reflects the financial impact of this added capacity. |  |
Goals & Business Impact | Displays progress toward configured strategic and operational goals based on AI agent performance and measured outcomes. There are 6 goal categories with 9 goals added to them by default. However, you can create and track your own custom goals under any of the existing categories. |  |
Agent Leaderboard | Displays a list of the most valuable agents in the organization with additional information such as FTE Gain, Cost and Net Margin |  |
| Agent Resume | Displays details such as operational KPIs and the operational cost for a specific agent. To view the agent-specific details, click the Agent name in the Agent Leadboard panel. Note: Details in the panel are displayed only for the Employee Navigator and Service Collaborator. |  |
Agent Cost Analysis | Displays AI operating costs by agent to show where LLM and platform usage is concentrated. |  |