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Release notes and notices

Consult the following table for a list of notices and information about updates to BMC HelixGPT.

 

Related topics

Known and corrected issues

Support information

BMC Helix Digital Workplace release notes

BMC Helix Business Workflows release notes

 

The following updates have been added since the release of the space:

Version

Date

Summary

Reference

26.1.00January 30, 2026

BMC HelixGPT version 26.1.00 is available for SaaS subscribers.

Enhancements available in 26.1.00:

  • Get Insights into BMC HelixGPT usage by using BMC HelixGPT usage overview dashboard.
  • Integrate third-party tools using Model Context Protocol.
  • Integrate WhatsApp with BMC HelixGPT via Twilio.
  • Clone agents to duplicate existing agents with their configurations.
  • Version the agent instructions and compare different versions of a prompt.
  • Select a Microsoft SharePoint connection for a skill.
  • Improve Agents' response accuracy by configuring clarification.
  • View a visual timeline of incident milestones in Microsoft Teams by using BMC Helix Ops Swarmer.
  • Obtain participant recommendations from ServiceNow CMDB data.
  • Use dynamic adaptive cards for improved incident visibility.
  • Manage multiple ServiceNow tasks directly in Microsoft Teams by using Employee Navigator For ServiceNow.
  • Submit the ServiceNow catalog requests in Microsoft Teams by using Employee Navigator For ServiceNow.
26.1 enhancements and patches

 

 

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BMC HelixGPT 26.1