Prebuilt skills for Knowledge Curator
Knowledge Curator simplifies the process of creating and validating articles. It helps service desk agents or case agents to automatically generate articles from incident or case details within BMC Helix ITSM (ITSM) and BMC Helix Business Workflows (BWF). It helps agents by suggesting content and validating articles for accuracy before publishing. Articles are generated in BMC Helix Knowledge Management by ComAround (HKM) or in BMC Helix Innovation Suite Knowledge Management (ISKM).
Prompt-based skills
The following table lists the prebuilt prompt-based skills available for this agent:
| Skill name | Product name | Model | Description |
| BWF Knowledge Article Translation Skill | BMC Helix Business Workflows | GPT 4.1 | Translates knowledge articles into multiple locales. |
Subagents
The following table lists the prebuilt subagents available for this agent:
Product name | Sub agent name | Model | Description |
|---|---|---|---|
| BMC Helix Business Workflows | BWF - Generate HKM Article | GPT 4.1 | This agent is used to generate an article in HKM from BWF Case. |
| BMC Helix Business Workflows | BWF - Generate IS Article | GPT 4.1 | This agent is used to create BWF article in ISKM from BWF Case |
| BMC Helix Business Workflows | BWF - Validate IS Article | GPT 4.1 | This agent is used to validate BWF article. |
| BMC Helix ITSM | ITSM - Generate HKM Article | GPT 4.1 | This agent is used to generate an article in HKM from ITSM Incident. |
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