Employee Navigator helps you complete everyday workplace tasks through simple, conversational interactions. Its prebuilt skills help you perform common actions, such as submitting service requests, managing approvals, accessing knowledge articles, and completing self-service tasks, directly within BMC Helix Digital Workplace UI or Microsoft Teams UI.
Important
- Starting with version 26.2, chained‑prompt skills are no longer available for new installations of BMC Helix Digital Workplace.
- We recommend implementing the agentic AI approach to deliver the adaptive user experience in the Employee Navigator chat. This approach handles queries seamlessly, regardless of how the prompt is phrased. For more information, see Configuring Employee Navigator Supervisor agent.
Adopting an agentic AI approach for upgrade customers
- If you upgrade from an earlier release, your existing Employee Navigator chat might use chained‑prompt skills. These configurations continue to work, but we recommend moving to the agentic approach.
- To adopt the recommended approach, configure Employee Navigator by using the prebuilt Employee Navigator Supervisor agent. For more information, see Configuring Employee Navigator Supervisor agent.
- After moving to the agentic approach, reapply any customizations by cloning the prebuilt supervisor agent and making changes in the cloned version. For more information, see Modifying prebuilt agents and Creating and managing skills.
Agent-based skills
The following table lists the prebuilt agent-based skills available for this agent:
| Skill name | | Agent name | Sub agent name | Model | |
|---|
| Employee Navigator for Helix | BMC Helix Digital Workplace | Employee Navigator Supervisor | - Catalog Request agent
- Live Chat agent
| - MS Azure-GPT 5.1
- GCP Vertex AI-Gemini 2.5 Flash
- GCP Vertex AI-GPT-OSS-120b
| - Get localized answers to queries related to service requests.
- Submit, update, or cancel service requests by using conversational inputs.
- Connect to a live agent who receives a summary of the previous conversation.
|
| Employee Navigator for Helix - MS Teams | BMC Helix Digital Workplace | Employee Navigator Supervisor - MS Teams | - Catalog Request agent
- Live Chat agent
| - Access Employee Navigator via Microsoft Teams
|
| Guest Portal Navigator | BMC Helix DWP Guest Portal | Guest Portal Navigator Agent | NA | - GCP Vertex AI-GPT-OSS-120b
| - Access AI-powered chat for self-service with anonymous guest access to resolve your queries through intuitive, conversational interactions.
|
