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Prebuilt skills for BMC Helix Ops Swarmer

Ops Swarmer helps service desk agents and site reliability engineers (SREs) resolve incidents directly in Microsoft Teams. Its prebuilt skills help you manage incident chats, get participant recommendations, and track real-time incident updates.

The following table lists the prebuilt skills available for this agent:

Skill name

Product name

Sub agent nameModel

Description

Ops Swarmer
  • BMC Helix ITSM
  • BMC Helix AIOps
  • Collaboration ITSM
  • Microsoft Teams
  • Participant Recommendation Agent
GPT 4.1

Resolve incidents in Teams by managing incident chats, tracking updates, summarizing calls, updating work logs, viewing milestone timelines, and getting participant recommendations.

Ops Swarmer for ServiceNow
  • BMC Helix AIOps
  • ServiceNow
  • Collaboration ServiceNow
  • Microsoft Teams
  • Participant Recommendation Agent ServiceNow
GPT 4.1

Manage ServiceNow incident collaboration in Teams through BMC Helix AIOps, with real-time updates and participant recommendations.

Related topics

 Ops Swarmer

Creating and managing skills

 

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BMC HelixGPT 26.1