Modifying the default Surveys ServiceNow tool settings

As an administrator, configure the Surveys ServiceNow tool to help agents retrieve pending surveys from the ServiceNow environment and respond to survey-related queries through the Employee Navigator interface. This setup improves engagement and ensures timely completion of surveys.

The Surveys ServiceNow tool is available in HelixGPT Agent Studio, but you cannot modify it directly. However, you can add a new tool to customize the default tool configuration.

Before you begin

Make sure you have cloned a prebuilt agent, because you can only add a custom tool to a cloned prebuilt agent.

For more information, see Cloning an agent.

To modify the default Surveys ServiceNow tool settings

1. Add a new tool in your environment. For more information, see Creating and editing tools and toolkits.
   The new tool must replicate the field value configuration of the existing prebuilt Surveys ServiceNow tool.
2. In the Configuration field, modify the following settings:

   Setting	Description
   sys_params	A comma-separated list of fields that define the survey attributes returned in the response. The sys_id and number are always included in the response, even if they are not added.
   limit	The number of survey items returned per query.

   Default configuration:
   {
     "sys_params": "short_description,due_date,state,metric_type.name,sys_created_on",
     "limit": 10
   }

3. Click Save.

Where to go from here

Creating and editing tools and toolkits