Modifying the default Profile ServiceNow tool settings

As an administrator, configure the Profile ServiceNow tool to help agents retrieve user profile details from ServiceNow and respond to profile-related queries through the Employee Navigator interface. This setup improves support efficiency and enhances the overall user experience.

The Profile ServiceNow tool is available in HelixGPT Agent Studio, but you cannot modify it directly. However, you can add a new tool to modify the default tool configuration.

Before you begin

Make sure you have cloned a prebuilt agent, because you can only add a custom tool to a cloned prebuilt agent.

For more information, see Cloning an agent.

To modify the default Profile ServiceNow tool settings

1. Add a new tool in your environment. For more information, see Creating and editing tools and toolkits.
   The new tool must replicate the field value configuration of the existing prebuilt Profile ServiceNow tool.
2. In the Configuration field, modify the following settings:

   Setting	Description
   include_documents	A Boolean value that determines whether related references are included in the response.
   sys_params	A comma-separated list of fields that define the profile attributes returned in the response.
   limit	The number of profiles returned per query.
   reportees_limit	The number of reportees returned per profile.

   Default configuration:

   {
     "include_documents": false,
     "sys_params": "name,email,manager.name,location.name,reportees,sys_id",
     "limit": 10,
     "reportees_limit": 20
   }
3. Click Save.

Where to go from here

Creating and editing tools and toolkits