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BMC HelixGPT 26.1

BMC HelixGPT is a generative artificial intelligence (AI) capability within the BMC Helix applications that empowers enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions. BMC HelixGPT offers domain-specific models that train your organization's data to become an expert in your system.

Release notes and notices Updated 10 Mar 2026

Consult the following table for a list of notices and information about updates to BMC HelixGPT.

 

Related topics

Known and corrected issues

Support information

BMC Helix Digital Workplace release notes

BMC Helix Business Workflows release notes

 

The following updates have been added since the release of the space:

Version

Date

Summary

Reference

26.1.01March 6, 2026

Issues that were corrected by 26.1 patch 1 and issues that remain open

The cumulative updates from previous releases (25.4.01 and 26.1) are rolled into the 26.1.01 release for SaaS and on-premises users.

The following enhancement is available in 26.1.01:

(Controlled availability customers only) Simplified access to enterprise AI agents

26.1 enhancements and patches
26.1.00January 30, 2026

BMC HelixGPT version 26.1.00 is available for SaaS subscribers.

Enhancements available in 26.1.00:

  • Get Insights into BMC HelixGPT usage by using BMC HelixGPT usage overview dashboard.
  • Integrate third-party tools using Model Context Protocol.
  • Integrate WhatsApp with BMC HelixGPT via Twilio.
  • Clone agents to duplicate existing agents with their configurations.
  • Version the agent instructions and compare different versions of a prompt.
  • Select a Microsoft SharePoint connection for a skill.
  • Improve Agents' response accuracy by configuring clarification.
  • View a visual timeline of incident milestones in Microsoft Teams by using BMC Helix Ops Swarmer.
  • Obtain participant recommendations from ServiceNow CMDB data.
  • Use dynamic adaptive cards for improved incident visibility.
  • Manage multiple ServiceNow tasks directly in Microsoft Teams by using Employee Navigator For ServiceNow.
  • Submit the ServiceNow catalog requests in Microsoft Teams by using Employee Navigator For ServiceNow.
26.1 enhancements and patches

 

AI Agents in BMC HelixGPT

BMC HelixGPT AI agents are intelligent digital assistants that streamline service operations by automating repetitive tasks, providing instant, context-aware responses, and continuously learning to improve outcomes. They integrate effortlessly with your existing systems, helping teams work faster, smarter, and with greater accuracy.
Watch the following video (02:07) to get an overview of AI agents in BMC HelixGPT:
Play video icon.pnghttps://youtu.be/DxtoQET1EEs

Integrating

Integrate BMC HelixGPT with third-party applications.

Using BMC HelixGPT agents

Interact with BMC Helix data using natural language, both within BMC Helix applications and integrated third-party applications.

Use cases

Consider the following use cases to understand how BMC HelixGPT is used in BMC applications:Use-cases

Developer Community

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BMC Helix Communities

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Developer Portal

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Videos

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Knowledge Base

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Marketplace

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FAQ

Find answers to the most frequently asked questions about BMC HelixGPT.

Related documentation

See the documentation of products related to BMC HelixGPT.

 

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BMC HelixGPT 26.1