Standard license entitlements, restrictions, and units of measurement
BMC provides information about license entitlements when you download the product via the Electronic Products Distribution (EPD) website. The following table provides links to the page in the EPD website that contains the license information for this product. From the EPD page, select and download the license information file. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance form.
EPD link to license information | Description of content |
|---|---|
License information for BMC Helix Virtual Agent Advanced – Active Users 22.1.07 | |
License information for BMC Helix Virtual Agent Advanced – Named Users 22.1.07 | |
License information for BMC Helix Virtual Agent Premium Environment - Active User 22.1.07 | |
License information for BMC Helix Virtual Agent Premium Environment - Named User 22.1.07 | |
License information for BMC Helix Virtual Agent - Basic - Active User 22.1.07 | |
License information for BMC Helix Virtual Agent - Basic - Named User 22.1.07 |
The information documented in EPD reflects the standard terms and conditions. Additional terms and conditions may be found in your BMC contract and in the End User License Agreement (EULA). Contractual agreements generally supersede standard terms and conditions.
BMC Helix SaaS Services
For a monthly subscription fee, you receive web access to the BMC Helix services you purchase, with the following license options:
License restrictions for Subscription Service and/or Platform Services
The following Restrictions apply to certain Subscription Services and/or Platform Services.
BMC Helix Virtual Agent Standard; BMC Helix Cognitive Automation and BMC Helix Virtual Agent Premium: Customer’s Capacity for the Term of the Order is equal to the Number of Units on the Order, multiplied by the number of months in the Term. Customer’s use of such Capacity is not tied to a particular month in the Term. Customer’s Capacity for the Term of the Order must be consumed by the expiration date of the Term or it will expire. Customer will comply with all applicable laws and regulations, and agrees to have and maintain business controls to support such compliance during the Order Term. Customer is restricted from using personal data or payment card data in connection with the Subscription Services as training data or data that is used to enrich the Subscription Services and custom models. Notwithstanding any contractual terms that Customer may be required to accept while configuring the Subscription Services on BMC’s partner platform, the terms of BMC’s Agreement with Customer shall govern Customer’s use of the Subscription Services, as long as such use is in accordance with the User Guide.