BMC Helix Virtual Agent 25.4
Use BMC Helix Virtual Agent to enable your end users to request services and resolve their issues in a conversational interface. Using natural language, BMC Helix Virtual Agent can report issues, create requests and cases, or search for knowledge articles on behalf of the users.
The following updates have been added since the release of the product:
| Version | Date | Summary | Reference |
|---|---|---|---|
| 25.4.01 | November 20, 2025 | Issues that were corrected by 25.4.01 and issues that remain open The cumulative updates from previous releases (25.3.02 and 25.4) are rolled into the 25.4.01 release for SaaS and on-premises users. | 25.4 enhancement and patches |
| 25.4.00 | October 17, 2025 | Issues that were corrected by 25.4 and issues that remain open BMC Helix Virtual Agent version 25.4.00 is available for SaaS subscribers. | 25.4 enhancement and patches |
Submitting service requests or searching knowledge articles End users search knowledge articles and submit service requests from chatbot.
Using Live Chat to escalate issues to support agents End users can use live chats to escalate their requests to support agents.
|
Planning and deploying chatbots Before implementing chatbot, plan and identify the use cases that you want to address by using chatbots.
| As an administrator, set up integrations with other BMC products or third-party software.
|
As an administrator, change the branding of BMC Helix Virtual Agent, configure the chatbot channels and knowledge search providers, and view the chatbot usage reports.
| Resolve issues that you might encounter while using BMC Helix Virtual Agent.
|
Developer Communities  | Helix Communities  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix Virtual Agent documentation.
| See the documentation of products related to BMC Helix Virtual Agent.
|