25.3 enhancements and patches
Review the BMC Helix Virtual Agent 25.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
| Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 25.3.01 | ✅️ | ✅️ | Known and corrected issues | None |
| 25.3 | ✅️ | Known and corrected issues | 25.3 enhancements |
25.3 enhancements
What else changed in this release
The following table lists the changes in the product behavior:
| Update | Product behavior in versions earlier than 25.3.00 | Product behavior in version 25.3.00 |
|---|---|---|
| HelixGPT Manager is rebranded to HelixGPT Agent Studio | HelixGPT Manager, the console that helps administrators to navigate and manage agentic AI capabilities across applications, is rebranded to HelixGPT Agent Studio. | |
| Submit a service request through a conversational interface | Use the prompt-based chat publishing wizard to raise a service request. | You can either use the Publish chat-enabled service wizard to enable chat for a service available in the BMC Helix Digital Workplace Catalog, or use the Employee Navigator capability and handle service requests directly in the conversation. For more information, see Importing chat-enabled services from BMC Helix Digital Workplace Advanced into BMC HelixGPT. |
| Experience improved relevance in search results for knowledge articles from BMC Helix Knowledge Management by ComAround | Users could search knowledge articles using only basic filters with individual tags or simple AND/OR logic. | Users benefit from advanced filters created by administrators by using combined AND, OR, and NOT operators for more precise results. The filters with complex queries help users find more targeted and relevant knowledge articles. For more information, see Creating search filters for BMC applications. |
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