25.1.00 enhancements and patches
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 25.1.01 | ✅️ | ✅️ | Known and corrected issues | 25.1 enhancements |
25.1.00 | ✅️ |
|
BMC applies upgrades as described in Maintenance windowsBMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
(On premises only) Downloading and installing the patch
Downloading from EPD | Downloading the installation files in BMC Helix Service Management Deployment documentation. |
|---|---|
Patch installation | Installing in BMC Helix Service Management Deployment documentation. |
25.1.00 enhancements
What else changed in this release
Starting with version 25.1, note the following significant changes in the product behavior:
Update | Product behavior in versions earlier than 25.1 | Product behavior from version 25.1 |
|---|---|---|
The Publish Chat-enabled Service wizard supports several question types with BMC HelixGPT. | The Publish Chat-enabled Service wizard did not support several question types with BMC HelixGPT. | The Publish Chat-enabled Service wizard supports the following question types with BMC HelixGPT:
For more information, see Importing-chat-enabled-services-from-BMC-Helix-Digital-Workplace-Advanced-into-BMC-HelixGPT.
|
Localization of system messages displayed while transferring a chat from a virtual agent to a live agent. |
| You can view the system messages displayed in your preferred language while transferring a chat from a virtual agent to a live agent. For more information, see Using-live-chat-to-escalate-issues-to-support-agents. |