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This site will undergo maintenance on Friday, 26 September at 2:00 AM CDT / 12:30 PM IST and may experience a short period of instability during that time.

Information
Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance is turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Best practices for BMC Helix Virtual Agent

We recommend that you review the best practices for BMC Helix Virtual Agent prior to implementing the product or a feature. 


BMC Helix Virtual Agent best practices

Category

References

Planning for deployment

Onboarding and implementing

Cognitive search

Integrating BMC Helix Virtual Agent

Chatbot channels

 

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BMC Helix Virtual Agent 25.2