This documentation supports the 25.1 version of BMC Helix Virtual Agent.To view an earlier version, select the version from the Product version menu.

Setting up and going live

As an administrator, you can set up a BMC Helix Virtual Agent with BMC HelixGPT as its assistant service provider. 

Using BMC HelixGPT enhances the BMC Helix Virtual Agent's capabilities by enabling sophisticated natural language processing that ensures accurate, context-aware responses to user inquiries. BMC HelixGPTenabled chatbot efficiently guides users to the required information and suggests relevant knowledge articles.

By reducing the need for live support in common scenarios, BMC HelixGPT not only streamlines support workflows but also enhances overall user satisfaction and productivity.

As an administrator, you must create a BMC Helix Virtual Agent bot with a  BMC HelixGPT provider to get started and then configure this bot with your company brand, default locale, chatbot name, and so on to suit your company's requirements. After completing the bot configuration, enhance its capabilities by integrating it with other applications, such as Live Chat, BMC Helix Digital Workplace Advanced, or BMC Helix Business Workflows.

Related Topics

BMC Helix Subscriber Information


Before you make BMC Helix Virtual Agent available to the users in your company, as an administrator, complete the following system configurations: 

Task

Action

Reference

Provision and configure the assistant service provider

1

Configure BMC Helix Virtual Agent withBMC HelixGPT as an assistant service provider.


Configure BMC Helix Virtual Agent according to your business requirements

1

Set up BMC Helix Virtual Agent with your company brand, default locale, chatbot name, and so on.

2

Integrate BMC Helix Virtual Agent with other applications.

For information about additional administrative tasks that you can perform, see Administering.


 

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