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Capabilities of assistant service providers

BMC HelixGPT is configured as an assistant service provider for the BMC Helix Virtual Agent, offering unique capabilities to enhance its functionality. Starting with version 23.3.04, the BMC HelixGPT is available out-of-the-box; if you prefer IBM Watson Assistant, you can contact BMC support for configuration. 

Warning

Important

In case of an upgrade, the existing BMC Helix Virtual Agent bots with  IBM Watson Assistant will continue to work without disruption.

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The following table lists the BMC Helix Virtual Agent features supported in BMC HelixGPT and IBM Watson Assistant:

BMC Helix Virtual Agent capabilities

BMC HelixGPT

IBM Watson Assistant

Live Chat support

✅️

✅️

Localization ability

✅️

✅️

Importing chat-enabled services from BMC Helix Digital Workplace Advanced

✅️

✅️

Support for communication channels

✅️

✅️

Support for multiple chatbots for each line of business

✅️

✅️

Real-time translation

✅️

✅️

Cognitive routing

❌️

✅️

 

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BMC Helix Virtual Agent 23.3