FAQ

You can enable chat for services from IBM Watson Assistant Skills or by using the Publish Chat-enabled service wizard in BMC Helix Virtual Agent.

BMC recommends that you enable chat for services by using the Publish Chat-enabled service wizard. For more information, see Importing-chat-enabled-services-from-BMC-Helix-Digital-Workplace-Advanced.

1. Log in to your IBM Cloud account.
2. Navigate to the IBM Watson Assistant Skill that is configured with BMC Helix Virtual Agent, and take the backup of the skill.
3. Navigate to the dialog that contains intent for the service that has dynamic answers.
4. Create a child dialog and specify its name by using the following syntax:
   Fetch Dynamic Answers - <Service Name>
   For example, Fetch Dynamic answers - Flight Reservation.
5. Specify the condition as True.
6. Next to Then set context:, click  , and open the JSON editor.

7. In the JSON editor, replace the existing text with the following text:

   {
   
   "context": {
     
   "questionIdsWithDynamicAnswer": [
   
   <comma separated values of all the dynamic answers question Id>
   
       ]
     },
   
   "output": {
     
   "text": {
   
   "values": [],
       
   "selection_policy": "sequential"
   
   },
   
   "action": {
       
   "inputMap": {
         
   "service Id": "<serviced of the request>",
        
    "questionIdsWithDynamicAnswer":
   "$questionIdsWithDynamicAnswer"
       
   },
       
   "outputMap": {
         
   "status": "${actionResult.output.status}",
         
   "message": "${actionResult.output.message}"
       
   },
       
   "actionTypeName": "com.bmc.dsm.chatbot:fetchDynamicAnswerUsingServiceRequestId",
   
   "waitForActionExecution": true
   
       }
     }
   }

   The following image shows an example of fetching dynamic answers for the Flight Reservation service:
   

8. In the Fill Questions - Flight Reservation child dialog, complete the fields.
   The following table provides examples of field values for the Flight Reservation service:

   Check for	Save it as	If not preset, ask	Type	JSON content
   @sys-date && slot_in_focus	$departingDate		Required	{   "context": {     "departingDate": "<? @sys-date+' '+((entities['sys-time'] == null) ? '00:00:00': @sys-time) ?>",     "show_flyingTo": "true"   } }
   $flyingTo == null && $show_flyingTo == true	$temp		Optional	{   "context": {     "temp": "$flyingTo == null && $nextStep == 5",     "sys_options": "<? context.bmc_lookup_mappings.get('66c33cf7-9a11-9104-a2b8-a5e06f2bc9be') ?>",     "bmc_dynamicQuestionId": "66c33cf7-9a11-9104-a2b8-a5e06f2bc9be",     "bmc_isCurrentAnswerValid": "false"   } }
   input.text && slot_in_focus && $bmc_isCurrentAnswerValid	$flyingTo	Flying To	Required	{   "context": {     "flyingTo": "<? input.text ?>"   } }
   $flyingTo != null	$temp		Optional	{   "context": {     "temp": "$flyingFrom != null",     "bmc_dynamicQuestionId": null,     "bmc_isCurrentAnswerValid": "false"   } }

9. Save your specifications and close the JSON editor.

1. Log in to your IBM Cloud account.
2. Navigate to the IBM Watson Assistant Skill that is configured with BMC Helix Virtual Agent, and take the backup of the skill.
3. Navigate to the dialog that contains intent for the service that has attachments.

4. In the Attachment Question child dialog, complete the fields.
   The following table provides examples of field values for the Flight Reservation service:

   Check for	Save it as	If not preset, ask	Type	JSON content
   @sys-date && slot_in_focus	$returningDate		Required	{   "context": {     "show_attachmentDocument": "true",     "returningDate": "<? @sys-date+' '+((entities['sys-time'] == null) ? '00:00:00': @sys-time) ?>"   } }
   $attachRequiredDocument == null && $show_attachmentDocument == true	$temp		Optional	{   "context": {     "temp": "$attachRequiredDocument == null",     "$bmc_isCurrentAnswerValid": "false",     "bmc_import_wizard_response_type": "Attachment"   } }
   input.text && slot_in_focus && $bmc_isCurrentAnswerValid	$attachRequiredDocument	Flying To	Required	{   "context": {     "attachRequiredDocument": "<? input.text ?>"   } }
   $attachRequiredDocument != null	$temp		Optional	{   "context": {     "temp": "$attachRequiredDocument != null",     "$bmc_isCurrentAnswerValid": "false"   } }

5. Save your specifications and close the JSON editor.

The following table describes the limitations of real-time translation for specific content: