This documentation supports the 21.3 version of BMC Helix Virtual Agent, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

21.3 patches

Review the fixes and updates in patches to BMC Helix Virtual Agent 21.3 that might impact your users.


Related topics

Known-and-corrected-issues

21.3 enhancements

Available patch

Patch version

Defect fixes

Updates

21.3.11

None

21.3.10

None

21.3.09

None

21.3.08

None

21.3.07

None

21.3.06

None

21.3.05

21.3.04

None

21.3.03

None

21.3.01

None


Update in 21.3.05

Ability to route live chat requests to a specific topic

Administrators can configure IBM Watson Assistant Skill to route live chat requests to a specific topic without displaying the topics list to the end users. 

Example

A company has its offices in multiple countries. The administrator has set up HR support queues based on each country. The administrator configures the IBM Watson Assistant Skill so that all live chat requests that come to its HR chatbot from end users in India can be routed to the India-HR topic-based queue.

For more information, see Enabling-cognitive-routing-of-live-chat-requests.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*