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This documentation supports the 21.3 version of BMC Helix Virtual Agent, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Best practices for BMC Helix Virtual Agent

We recommend that you review the best practices for BMC Helix Virtual Agent prior to implementing the product or a feature. 


BMC Helix Virtual Agent best practices

Category

References

Planning for deployment

Onboarding and implementing

Cognitive search

Integrating BMC Helix Virtual Agent

Chatbot channels

 

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BMC Helix Virtual Agent 21.3