Phased rollout This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Learn what’s new or changed for BMC Helix Virtual Agent 21.05, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information

BMC Helix Innovation Suite Release notes and noticesRelease notes and notices


The following updates have been added since the release of the product:

Date

Title

Summary

October 28, 2021

Update available in this patch:

  • Support for Slack Enterprise Grid when using Slack with BMC Helix Virtual Agent.

Issues that were corrected by this patch and issues that remain open

July 28, 2021

June 23, 2021

BMC Helix Virtual Agent includes the following enhancements:

  • View notifications and broadcasts from BMC Helix Digital Workplace Advanced in chatbot.
  • Post comments or attach files to an open service request from the chatbot web UI.
  • Configure Google Firebase Dynamic Links to send short URLs to end users.

 

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