Exercise 2 - Define the Wifi access request service questionnaire
Now that the process has been defined with the required input variables, we can proceed to complete the questionnaire using the process input variables.
The questions will be laid out as follows:
Process Question | Display Questions | Additional information |
Service Type | Please choose one of the following options so that I can process your WiFi request | There are three possible selections: |
Requested For | Whom are you requesting for? (can be a person/organization) | This is a conditional question that only gets asked when, |
Number of accounts | How many WiFi connections do you need? | This is a conditional question that only gets asked when, |
Location | Please select a location where you need the Wifi service | This is a conditional question that only gets asked when, |
Start Date | When do you want the WiFi service to start? | This is a conditional question that only gets asked when, |
End Date | When do you want the WiFi service to end? | This is a conditional question that only gets asked when, |
Priority | When do you want this to be completed? | This is a conditional question that only gets asked when, |
Location | Select a site where you need the Wifi access | This is a conditional question that only gets asked when, |
Start Date | What is the Start Date? | This is a conditional question that only gets asked when, |
End Date | What is the End Date? | This is a conditional question that only gets asked when, |
Priority | When do you need this? | This is a conditional question that only gets asked when, |
Description | Please describe the problem you are facing | This is a conditional question that only gets asked when, |
Impact | Who is impacted by this? | This is a conditional question that only gets asked when, |
Urgency | When do you want this to be resolved? | This is a conditional question that only gets asked when, |
Incident Type | Incident Type | This is a conditional question that only gets asked when, |
The following screenshots are excerpts of how questions look within the Catalog. Key item to note is that the conditional questions are using simple statements, due to the limitation of version 20.02 of BMC Helix Chatbot as previously noted in this guide: 
Note: For more information about the Question parameters please review them by using your Catalog instance where this service has been imported as we have not documented every aspect of the questionnaire here.