Setting up and going live

BMC Helix Knowledge Management by ComAroundis a subscription-based service that you can purchase individually or with BMC Helix Virtual Agent Basic and Advanced licenses. After you subscribe to the service, BMC Helix, Inc. activates your system. 

BMC Helix Knowledge Management by ComAroundis a multi-tenant system and includes the following environments and integrations: 

  • Environments—Production
  • Integrations (if required)—Microsoft Entra ID (formerly known as Azure Active Directory (Azure AD). 

Related topics

Integrating-with-third-party-applications-by-using-the-REST-API

User-interface-overview

BMC Helix Knowledge Management by ComAround service in the BMC Helix Subscriber documentation.

 

Setting up BMC Helix Knowledge Management by ComAround

BMC Helix, Inc. provides you different types of setups based on your subscription:

Before you make BMC Helix Knowledge Management by ComAround available to the users in your company, you can modify the following portal configurations:

Task

Reference

Edit organization details

Modify portal settings

Select portal languages

Modify interface settings and branding

Create user groups

Add users

Set alarms

Important

To access these help articles, you must first subscribe, and then log in to BMC Helix Knowledge Management by ComAround. 

 

Types of users

BMC Helix Knowledge Management by ComAroundcan have internal and external users as described in the following image:

Types of users in HKM.png

 

 

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