User interface overview
Overview of BMC Helix Knowledge Management by ComAround interfaces
BMC Helix Knowledge Management by ComAround provides the following interfaces that you can use to manage and share knowledge:
BMC Helix Knowledge vNext interface
BMC Helix Knowledge vNext (https://knowledge.comaround.com) interface is a web platform for BMC Helix customers that use BMC Helix Knowledge Management by ComAround as a knowledge provider for BMC Helix ITSM and BMC Helix Business Workflows. For more information about configuring BMC Helix Knowledge Management by ComAround as a knowledge provider, see Leveraging-knowledge-articles-from-BMC-Helix-Knowledge-Management-by-ComAround-in-other-BMC-applications.
This interface is designed to provide the best possible experience in knowledge management that is certified for Knowledge Center Services (KCS) v6. It features the familiar BMC style and offers a streamlined user experience. Knowledge workers use this platform daily to create, edit, and maintain knowledge, thus meeting an organization's needs for effective knowledge management.
ComAround Knowledge interface
The ComAround Knowledge (zero.comarond.com) interface is a web platform for knowledge workers that includes all the capabilities of BMC Helix Knowledge Management by ComAround. This platform is designed to create, maintain, and share knowledge, as well as to configure your company's administration settings.
ComAround Self-Service interface
The ComAround Self-Service (support.comaround.com) interface is a web platform for the consumption of knowledge for the end users. The platform is designed to make knowledge articles easy to find and easy to read. It can't be used to create or edit articles.
Watch the following video to learn more about these interfaces and typical use cases associated with them:
https://youtu.be/E2sFwlPvTroFor more information about solutions and components that form BMC Helix Knowledge Management by ComAround architecture, see BMC-Helix-Knowledge-Management-by-ComAround-architecture.
Login methods
Knowledge workers and end users can access BMC Helix Knowledge Management by ComAround by using several login methods.
All users are authenticated by using a login server by using the OpenID Connect protocol. Knowledge workers and end users can log in to BMC Helix Knowledge Management by ComAround by using the following methods.
Login method | Description | Example |
|---|---|---|
BMC Helix Knowledge Management by ComAround | BMC Helix Knowledge Management by ComAround works with BMC Helix Single Sign-On so that knowledge workers do not have to authenticate themselves when they open BMC Helix Knowledge Management by ComAround from BMC Helix ITSM and BMC Helix Business Workflows. |
|
Username and password | Authentication for local users. |
|
External Identity Provider (IdP) | Authentication for external users using an external IdP such as Microsoft Entra ID (formerly known as Azure Active Directory (Azure AD). |
|
Open portals | Authentication not required for end users. | knowledge.calbro.com |
Access shared articles | Authentication not required for end users to view the shared articles. | https://zero.comaround.com/link/16 character GUID/ |
Permissions to access UI modules in BMC Helix Knowledge Management by ComAround (the ComAround Knowledge interface)
The following table describes permissions to access different UI modules for each knowledge worker role:
Knowledge worker role | UI module in BMC Helix Knowledge Management by ComAround (the ComAround Knowledge interface) | ||||||
|---|---|---|---|---|---|---|---|
Content editor - Content section | Content editor - Menu settings | Content editor - Moving folders | Knowledge library | Business Intelligence | Article Quality Index | Administration module | |
Candidate | ❌️ | ❌️ | ❌️ | ❌️ | ✅️ | ❌️ | ❌️ |
Contributor | ✅️ | ❌️ | ❌️ | ❌️ | ✅️ | ❌️ | ❌️ |
Publisher | ✅️ | ❌️ | ❌️ | ❌️ | ✅️ | ❌️ | ❌️ |
Coach | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ❌️ |
Manager | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |