Accessing product documentation provided by help articles

As a knowledge user, you can access product documentation in the help articles and in this documentation space.

Help articles—View the information about how to use the BMC Helix Knowledge Management by ComAround capabilities such as working in the Content Editor, Business Intelligence, and the Administration module.
BMC documentation space—View the information that is typically required before getting the product such as Setting-up-and-going-live.

Before you begin

Make sure you can access ComAround Knowledge.
Important
To access these help articles, you must first subscribe, and then log in to BMC Helix Knowledge Management by ComAround. You subscribe to BMC Helix Knowledge Management by ComAround by purchasing the BMC Helix Service Management Advanced license or the standalone license. BMC Helix Knowledge Management by ComAround is also available to customers with entitlements in BMC Helix Virtual Agent Basic and BMC Helix Virtual Agent Advanced subscriptions.
Make sure you have valid login credentials of BMC Helix Knowledge Management by ComAround or you are a valid user in Microsoft Azure active directory. For more information, see User-interface-overview.

Log in to BMC Helix Knowledge Management by ComAround.
On the Home page, select Settings > Help.
Enter the search term.
For example, enter create videos from articles as shown in the following image: