System requirements
Product compatibility matrix
Required components
Application or component | Version and additional details | Purpose |
|---|---|---|
BMC Helix ITSM BMC Service Request Management | 9.1.x or later You must run an integration script to enable communication with a BMC Helix ITSM server with BMC Helix Digital Workplace Catalog. See Integrating-BMC-applications-with-BMC-Helix-Digital-Workplace-Catalog | Approvals, knowledge articles. Enables the following functions through the BMC Helix service connector:
|
BMC Helix Single Sign-On | 9.1.x or later 9.1.04 or later for specific features BMC Helix Digital Workplace Catalog requires BMC Helix Single Sign-On 9.1.03 or later. | Authentication (if you do not use BMC Helix AR System). Required for Configuration Management database service connector and enables additional integration in BMC Helix Single Sign-On for imported service requests that are mapped to requestable offerings. Required to enable authentication for BMC Helix Single Sign-On end user requests for services in the BMC Helix Single Sign-On. |
Tomcat | Tomcat 8 | Provides Java HTTP web server environment. |
Optional components
Application or component | Version and additional details | Purpose |
|---|---|---|
Microsoft Active Directory (LDAP) | 2012, 2012 R2, 2016 | Notifications. Active Directory service connector. |
BMC HR Case Management | 4.7.00, 4.7.01 Multiple BMC HR Case Management features are supported only with 4.7.01. | HR solutions and knowledge articles. Submit HR cases. |
BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
Live Chat (formerly BMC Helix Virtual Agent) | 9.1.02 | Live chat between self-service user and an IT agent. |
The following optional components are applicable for BMC Helix Digital Workplace Catalog:
Application or component | Version and additional details | Purpose |
|---|---|---|
BMC HR Case Management | 4.7.00, 4.7.01 Multiple BMC HR Case Management feature is only supported with 4.7.01 | HR solutions and knowledge articles. Submit HR cases. |
BMC Cloud Lifecycle Management | 4.6.06 | Requesting and decommissioning virtual machines. |
BMC TrueSight Operations Management | 10.x or later | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |