This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License-types-and-features.

Planning the source of your catalog

With BMC Helix Digital Workplace Advanced, you can build your catalog in BMC Helix Digital Workplace Catalog or BMC Service Request Management. Also, you can import existing service request definitions (SRDs) from BMC Service Request Management into BMC Helix Digital Workplace Catalog.

To plan the approach and source of your catalog, determine which features are important for your catalog. The following tables compare the functionality available with a catalog built in BMC Service Request Management, a catalog built in BMC Helix Digital Workplace Catalog, and a catalog imported into BMC Helix Digital Workplace Catalog from BMC Service Request Management:


Related topics

Catalog-sources-and-data-flow

Planning

Creating-and-managing-the-service-catalog

Support-for-service-request-definitions-from-BMC-Service-Request-Management

Important

Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace. For new SaaS deployments, BMC Service Request Management is no longer available as the source of your service catalog.

For more information, see Product-announcements.

Service design and configuration

User actions performed on service requests

 Approvals

Fulfillment

Consoles for supporting personas

Considerations when importing services from BMC Service Request Management to BMC Helix Digital Workplace Catalog

If you have existing SRDs in BMC Service Request Management, you can import them to BMC Helix Digital Workplace Catalog, as described in Importing-service-catalog-items-from-external-systems. When you import SRDs, the following information is not imported, and you must build them with the BMC Helix Digital Workplace Catalog model:

  • Entitlements
  • Costs

Do not delete the SRD from BMC Service Request Management after you complete the import; BMC Helix Digital Workplace Catalog uses the BMC Helix ITSM connector to connect to the SRD as part of the workflow for the request. 

After you import the SRD, if you modify the SRD in BMC Service Request Management, you must reimport it into BMC Helix Digital Workplace Catalog. When moving requests between environments, such as moving from the development environment to your production environment, you must move your SRDs between environments by using the export and import capabilities of BMC Service Request Management.

For more information about BMC Helix Digital Workplace Catalog entitlements, see Creating-virtual-marketplace-entitlements. In version 3.4, entitlements are enhanced to allow entitlement against People foundation.

For more information about BMC Helix Digital Workplace Catalog costs, see Adjusting-service-cost-and-quantity.



 

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