PDFs and videos

Videos

Videos are available in the following areas:

• Getting started videos
• Integration videos
• Enabling self-service in your organization videos
• Administration videos

Getting started videos

The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:

• BMC Helix Digital Workplace overview
• Catalog content from the starter kit
• Enabling self-service in your organization
• Portal for external users
• Using this documentation

Integration videos

The following topics in the Integrating section contain videos that supplement or replace the text-based documentation:

• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management

Enabling self-service in your organization videos

The following topics in the Enabling-self-service-in-an-organization section contain videos that supplement or replace the text-based documentation:

• Enabling room reservations
• Integrating a BMC chat application with BMC Helix Digital Workplace
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• Managing assets on floor maps
• Setting up help desk appointments
• Setting up locations
• Setting up service health items

Administration videos

The following topics in the Administering section contain videos that supplement or replace the text-based documentation:

• Adding and updating service categories
• Configuration example of replacing the Request Entry Console in BMC Service Request Management
• Creating service requests from BMC Helix ITSM
• Exploring the workflow designer
• Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management
• List of providers
• Managing assets on floor maps
• Reviewing active users
• Setting up help desk appointments
• Setting up locations
• Setting up self-help resources
• Setting up service health items
• Setting up service requests through BMC Service Request Management
• Support for service request definitions from BMC Service Request Management