Mapping satisfaction surveys to service requests
To map satisfaction surveys to service requests
- In the Admin console, select Service Requests > Surveys.
- To map a survey to a service request, perform the following steps:
- Select a category from the SRD Categories list.
- Select an SRD from the Available requests list.
Select a survey from the drop-down list under Select configuration.
- Save your changes.
When you have mapped surveys to SRDs, end users receive notifications with surveys when their service requests become completed. For more details about survey notifications, see Configuring-status-updates-and-notifications.
Where to go from here
To disable duplicate survey notifications from BMC Service Request Management, see Disabling-duplicate-notifications-for-satisfaction-surveys.
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